BELOW ARE THE TERMS AND CONDITIONS THAT HAVE BEEN CAREFULLY WRITTEN AND PLACED TO PROTECT YOU (“THE CLIENT/CUSTOMER”) AND MYSELF (“THE DBC AGENCY”). PLEASE READ THESE TERMS PRIOR TO PURCHASING SERVICES.

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Please understand that at any time, “THE DBC AGENCY” has the right to change and/or edit our Terms & Conditions and pricing without notice.

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LET’S TALK:

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Majority of communication is done strictly via email. Please contact me at info@thedbcagency.com. All messages are responded to within 72 business hours, however at peak times, responses can be delayed.

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HOURS OF OPERATIONS:

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Monday – Thursday 12PM – 7PM CST | Friday, Saturday, Sunday & Holidays – Closed

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With all orders – Bookings are in first come first serve order. No client will be skipped ahead of anyone else without a rush fee paid.

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We do not operate on Friday, Weekends, Holidays. If we have an out-of-office emergency, you will be notified.

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PAYMENT:

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Any order $1,000 or less MUST be paid in full before any work begins. Projects greater than $1,000 require a 50% non-refundable deposit before the project begins. After completion of project, final files will be sent once final payment is made in full (if not already paid).

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TURNAROUND:

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Turnaround time starts from the time all material is confirmed to be received by the designer via email. Turnaround times are based on business days only and exclude all major holidays.

• Web Design Turnaround: 21 – 30 Days

• Logo Design Proofs: 7 – 10 Business Days

• Graphic Design Proofs: 7 – 10 Business Days

• Instagram Flyers Proofs: 5 – 7 business days

• Printed Items Proofs: 7 – 21 Business Days

• Photography Turnaround: 7 – 10 Business Days

• Shipping: 6-10 business days via UPS, USPS, or FedEx

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ALL PROJECT TURN AROUND TIME ARE SUBJECT TO CHANGE DURING HIGH VOLUME & HOLIDAY SEASONS. Business holidays, personal/business emergencies, illness, and Acts of God may be extended the turnaround.

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Keep in mind your turnaround time does not begin until the following business day. (example: When placing an order for a flyer order on Tuesday morning, your to 5 business day turnaround time does not begin until Wednesday afternoon at 12pm [our start of day time].

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DESIGNS + DELIVERY

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Typed out content for the project, emailed in a Word document or email. (Do NOT send anything hand-written)

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Project design will not start until full list of site content requires is received from the client.

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Final Designs: Final designs (unmarked, unwatermarked) will not be sent until the project is paid in full. Upon final payment, you will receive your final files in JPEG, PNG, and PDF form. Design files (.AI & .ID) are available at additional charge. I do not send PSD/Raw files.

Once the design is approved, if any additional changes are requested, there will be an additional fee.

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Physical Materials: Any projects that include physical materials (prints, business cards, flyer, boxes, banners, and etc.) will not be ordered until after the full payment. There are no refunds or changes to be made after order is sent to print.

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Web Design: In order to begin designing your website and ensuring we remain on a timely track, please refer to the list of items needed before beginning your web design. Your business may not require all of the things on this checklist, but it is up to you to decide which things you will need for your site, and which things you won’t.

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The client understands that once payment is made in full, the client has the right to utilize the design in all media subsidiaries for business promotion and that The DBC Agency  reserves the right to exhibit the design for business promotional use.

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POLICIES:

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Refund: Due to the custom nature of our services we can’t offer any refund. Please understand that under no circumstance can a refund be given especially after work (including proofs) has been issued and/or labor has begun. In the event that you are dissatisfied with your purchase, I will gladly accommodate changes or services within reason minus labor fee for the project already started. If a project is canceled by “The Client”, for whatever reason, the payment will serve as a cancellation fee.

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Disappearing Act: After 30 days of no communication, there will be a $50 restart fee required. If over 45 days, your project is forfeited, and no refund shall be issued.

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Cancellation Policy: Due to the custom nature of our services, ALL SALES ARE FINAL. Once an order is placed it cannot be canceled and we can NOT issue a refund.

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Content Misspellings/Absent Information:
All information is asked to be sent via email. We will not be held responsible for any misspellings, typos, and/or absent information. The DBC Agency will not correct any information once design is approve. When proofs are sent, please be sure to look over spelling, typos, spacing issues before proceeding with approving of your project.

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We have the right to decline any project at any moment for any reason without disclosing a reason.

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Revision: Graphic designs such as small design projects (logos, flyers, Instagram flyers, etc.) are created as proofs and sent to the client. Each design proof comes with two revisions. After a client approves the final proof, we will mark project as completed and submit the final version. Revision Stage can be from anywhere from 3 business day up to 15 business days for graphic. Due to our large project scope, general revisions are initiated and completed in the order received.

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You receive a numerical limit of revisions in every package. Once all the revisions are exhausted, a fee will occur for any additional revisions after.